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General terms of service of CNC.exe

Version 1.0 · effective from 3 November 2026 · B2B relationships
Questions about these Terms: biuro@cncexe.pl
This is a translation of the Polish terms of service; in case of any discrepancy, the Polish version prevails.

§ 1. General provisions and definitions

  1. These General terms of service (the “Terms”) set out the rules under which services are provided by Jakub Jasiński, running a business under the name CNC.exe Jakub Jasiński, ul. Źródlana 57, 57-100 Gościęcice, Poland, tax ID (NIP) 6751352174, REGON 542080835 (“CNC.exe”).
  2. The Terms apply only to contracts concluded with businesses and other entities purchasing services in connection with their business activity (the “Client”).
  3. In these Terms:
    1. Offer means an offer from CNC.exe specifying the scope, date and remuneration for a given Order;
    2. Order means a separately ordered scope of work carried out on the basis of a separate Offer, in particular a single stage of cooperation such as an audit, a work plan, integration, backups or training;
    3. Report means the document handed over to the Client at the end of an Order, describing the work performed and its results.
  4. The Terms apply in particular to: audits of machine parks, connecting CNC machines to the plant network, machine data collection and monitoring, integration with the Client’s systems (e.g. ERP, MES, databases), backups of CNC controls and of drives and other electrical cabinet components, deployment of CNC.exe software, training for maintenance teams, consulting and, where agreed, machine diagnostics and repairs.
  5. Individually agreed provisions of an Offer or contract prevail over these Terms.

§ 2. Conclusion of a contract

  1. An Order is concluded when the Client accepts the Offer, in particular by sending a purchase order, confirming by e-mail, signing the Offer or instructing CNC.exe to start work.
  2. A person on the Client’s side who, on site, instructs CNC.exe to start, continue or extend work is deemed authorised to make such arrangements, unless the Client has informed CNC.exe in advance of a limitation of that person’s authority.
  3. CNC.exe may refuse to start or continue work for justified technical, organisational, payment-related or safety reasons.

§ 3. Stage-by-stage delivery

  1. Services are delivered in stages. Each stage is a separate Order with a separate Offer. A typical sequence of stages comprises: an audit, a work plan agreed with production (including planned downtime and machine availability), and the main integration or backup work, carried out on separate dates.
  2. An audit covers a review and assessment of machines, controls and the plant network. An audit does not include integration, configuration or backups unless the Offer provides otherwise.
  3. Each Order ends with the handover of a Report, which closes the Order and forms the basis for issuing an invoice.
  4. The obligation to pay for a completed Order does not depend on ordering further stages or on the Client’s decisions regarding further cooperation.

§ 4. Remuneration and additional work

  1. Unless the Offer specifies a lump-sum price, the value stated in it is an estimate, and the final settlement is based on the actual scope of work, working time and the travel, accommodation and other costs specified in the Offer.
  2. The scope and remuneration for backups of drives and other electrical cabinet components are set after inspecting the cabinet, because the number of devices to be backed up differs from machine to machine.
  3. If, during the work, it turns out that work beyond the scope of the Order is required, CNC.exe will inform the Client. Additional work requires the Client’s approval in any form that allows it to be documented (e.g. e-mail, message, entry in the Report) and is remunerated separately.
  4. CNC.exe may, without separate consent, take the steps necessary to protect people, the machine or data against an immediate threat, to the extent needed to limit that threat.

§ 5. Client’s obligations

  1. On the agreed dates, the Client provides access to the machines and devices, their availability in line with the downtime plan, the presence of a person familiar with the machine, access to available technical documentation, the necessary utilities and access to the plant network, including IP addresses and access credentials provided through a secure channel.
  2. The Client appoints a contact person from its IT department if the Order requires changes to the Client’s network or systems.
  3. The Client informs CNC.exe of known failures, modifications and irregularities of the machines, including alarms concerning batteries, memory or data storage of the controls.
  4. Waiting time caused by reasons attributable to the Client, in particular machine unavailability, lack of access or the absence of a contact person, may be charged as working time.

§ 6. Safety

  1. The Client informs CNC.exe of hazards at the place of work and of the applicable safety rules, including LOTO procedures.
  2. Actions that change the state of a machine, in particular switching it off, stopping it or restarting it, are carried out in agreement with the Client’s authorised personnel.
  3. CNC.exe may interrupt or refuse work if conditions on site endanger life, health or property. Interruptions caused by reasons attributable to the Client may be counted as working time.

§ 7. Network, IT systems and cybersecurity

  1. Network configuration is carried out in line with the guidelines and with the approval of the Client’s IT department.
  2. The Client is responsible for its network infrastructure and systems, including network segmentation, firewalls, antivirus protection, access policies, backups of its own systems and cybersecurity.
  3. Remote access takes place only through channels approved by the Client, who may revoke it at any time.
  4. CNC.exe is not liable for incidents resulting from the operation of the Client’s network or systems, third-party software, or changes made by the Client or third parties after the work has been handed over.

§ 8. Backups

  1. A backup comprises the data that, within the scope specified in the Offer, can be read from the control or device using the available interfaces and tools. A backup reflects the state of the data at the time it is made.
  2. CNC.exe does not guarantee the completeness or restorability of data if, before the backup was made, the data was damaged, the device was faulty or the manufacturer restricts access to the data. A backup does not include manufacturer licences or software unless the Offer provides otherwise.
  3. CNC.exe informs the Client of any risks to the data it notices, e.g. worn batteries or storage media. CNC.exe is not liable for damage to components resulting from their prior technical condition that becomes apparent during work performed in accordance with good practice.
  4. Backups are handed over to the Client on an agreed medium or at an agreed location. From handover, the Client is responsible for storing, securing and updating them. After handing over the backups, CNC.exe deletes its working copies unless the Offer provides otherwise.
  5. Restoring data from a backup is a separate service.

§ 9. Integration and monitoring

  1. CNC.exe delivers machine data to the location or interface specified in the Offer (e.g. a database, a file, an ERP or MES interface). Licences for and configuration of the Client’s systems are the Client’s responsibility unless the Offer provides otherwise.
  2. Correct operation of the integration is confirmed at acceptance of the Order. Adapting the integration to later changes in the Client’s systems, network or machines is a separate service.
  3. Data collected from the machines belongs to the Client. CNC.exe uses it only to perform the Order.

§ 10. CNC.exe software

  1. The economic copyrights to CNC.exe software, tools, scripts and materials remain with CNC.exe.
  2. The rules for the Client’s use of CNC.exe software are set out in the Offer or a separate licence agreement. In the absence of such provisions, the Client receives a non-exclusive, non-transferable right to use the software provided solely for its own machines within its own business.

§ 11. Training

  1. Training follows the programme specified in the Offer. Training materials are protected by copyright and intended solely for the internal use of participants.
  2. Training does not replace mandatory health and safety training, required qualifications (e.g. certificates for operating electrical equipment) or the Client’s internal instructions. The Client, as the employer, is responsible for authorising employees to perform work.

§ 12. Report and acceptance

  1. The Report contains in particular a description of the work performed, working time, results, irregularities found and recommendations.
  2. The Client may raise comments on the Report within 7 days of receiving it. If no comments are raised within that period, the Order is deemed accepted without reservations.
  3. The absence of the Client’s signature on the Report does not mean that the work was not performed. Performance may also be confirmed by correspondence, photographs, system data or other evidence.

§ 13. Working time, travel and schedule

  1. Rates for working time, travel, mileage and accommodation are set out in the Offer. Work at night, on Saturdays, Sundays and public holidays may be charged at the increased rates specified in the Offer.
  2. Dates are agreed taking the Client’s production plan into account and are planned dates unless the parties expressly agree otherwise. A date may change in particular due to an extended scope, lack of access to the machine, unavailability of equipment or force majeure. CNC.exe informs the Client of significant changes to the schedule.

§ 14. Cancellation and rescheduling

  1. The Client informs CNC.exe of the cancellation of an Order or a change to an agreed date, including planned downtime, without delay and as early as possible.
  2. If an Order is cancelled or rescheduled for reasons attributable to the Client, CNC.exe may charge the Client the costs actually and reasonably incurred, in particular for reserved time, travel, accommodation and equipment purchased for the Order.

§ 15. Invoices and payments

  1. Audits are paid in advance, before they start, on the basis of an advance or pro forma invoice. The audit date is confirmed once the payment has been received.
  2. For other Orders, the invoice is issued after the Report has been handed over and is payable within 14 days of its issue date, unless the invoice or the Offer specifies a different term.
  3. CNC.exe may make the start of another Order conditional on an advance payment, in particular if it requires the purchase of equipment.
  4. The payment date is the date on which CNC.exe’s bank account is credited. Invoices may be sent electronically.
  5. Raising objections to part of a settlement does not entitle the Client to withhold payment of the undisputed part. The absence of the Client’s internal purchase order number does not release the Client from the obligation to pay for work that was validly ordered and performed.

§ 16. Late payment

  1. In the event of late payment, CNC.exe may charge statutory interest for late payment in commercial transactions and claim compensation for debt recovery costs in accordance with the Polish Act on Counteracting Excessive Delays in Commercial Transactions.
  2. If payments are overdue, CNC.exe may suspend current or further Orders until they are settled or make further work conditional on prepayment. Suspension of work for this reason does not constitute a delay on the part of CNC.exe.

§ 17. Warranty

  1. CNC.exe grants a 3-month warranty on the correctness of the work performed, starting from the date the Report is handed over.
  2. The warranty covers only defects resulting directly from incorrect performance of the work by CNC.exe and applies only to the scope actually performed. The warranty is not a guarantee of failure-free operation of the Client’s machines, network or systems.
  3. If a complaint is accepted, CNC.exe remedies the defect free of charge, in particular by repeating the work, correcting the configuration or another technically justified solution.
  4. The warranty does not cover in particular: changes to the configuration, network or systems made by the Client or third parties, software updates, hardware and power failures, operating errors, use contrary to recommendations, natural wear, items outside the scope of the Order and the effects of force majeure.
  5. To the extent permitted by law, CNC.exe’s statutory liability for defects (rękojmia) is excluded, and liability for defects in the work performed is governed by this section.

§ 18. Complaints

  1. Complaints should be reported without undue delay after an irregularity is discovered, to biuro@cncexe.pl or through the form on cncexe.pl.
  2. Where possible, a complaint should include: the Client’s name, contact details, identification of the machine or system, the Report or invoice number, a description of the problem, the date it was discovered, and screenshots, photographs or alarm messages.
  3. If further use of the machine or system could increase the damage, the Client should stop using it and, where possible, allow CNC.exe to verify the issue before any intervention by third parties.
  4. Every complaint is subject to technical verification. If verification shows that the problem does not result from CNC.exe’s work or is not covered by the warranty, the work performed may be invoiced as a paid service at CNC.exe’s rates.

§ 19. Liability

  1. CNC.exe is liable for the proper performance of the work covered by the Order. Performing work on a particular machine or system does not mean assuming responsibility for its overall technical condition or for the consequences of the Client failing to provide material information.
  2. CNC.exe’s total liability in connection with a given Order is limited to the net remuneration for that Order.
  3. CNC.exe is not liable for indirect damage or lost profits, in particular for machine downtime, stopped or reduced production, failure to meet the production plan, lost orders, contractual penalties and other obligations of the Client towards third parties, or for the loss of data not covered by a backup Order.
  4. These limitations of liability do not apply to damage caused intentionally or where limiting or excluding liability is not permitted by mandatory provisions of law.

§ 20. Subcontractors

CNC.exe may entrust part of the work to subcontractors if the nature of the service requires it. CNC.exe is liable for the acts of subcontractors as for its own.

§ 21. Confidentiality and documentation

  1. The parties keep confidential any technical, commercial and organisational information obtained in connection with an Order, in particular NC programs, production data and system configurations. This obligation does not apply to publicly available information, information whose disclosure is required by law, or information provided to advisers or subcontractors to the extent necessary, provided that they keep it confidential.
  2. CNC.exe may take photographs and technical documentation to the extent necessary to perform and document the Order. Such documentation will not be used in marketing materials without the Client’s consent.

§ 22. Force majeure

CNC.exe is not liable for non-performance or delayed performance of its obligations caused by events beyond its control, in particular natural disasters, infrastructure failures, transport disruptions, actions of public authorities or armed conflicts.

§ 23. Validity and acceptance of the Terms

  1. These Terms are effective from 3 November 2026 and are published at cncexe.pl. An Order is governed by the version of the Terms made available to the Client before the Order was concluded. Changes to the Terms do not affect Orders concluded earlier.
  2. Accepting an Offer that refers to these Terms, sending a purchase order or instructing CNC.exe to start work constitutes acceptance of these Terms.

§ 24. Governing law and final provisions

  1. Contracts concluded under these Terms are governed by Polish law. The parties will seek to resolve disputes amicably; failing agreement, disputes will be settled by the court having jurisdiction over CNC.exe’s registered place of business.
  2. If any provision of these Terms proves invalid or ineffective, this does not affect the validity of the remaining provisions.